Question 1

What are The Panel Hub™ wall panels made of?

Accepted Answer

Our panels are built using real wood finishes, and the construction varies by product line.

Both options deliver premium aesthetics, reliable durability, and a refined, high-end finish.

SoundPanel™ features a real-wood veneer wrapped over a durable MR-MDF core for strength, stability, and long-lasting performance.

GroovePanel® is crafted from solid wood pieces designed for natural depth and decorative texture.

Question 2

How do The Panel Hub™ panels help with soundproofing?

Accepted Answer

Our SoundPanel™ is engineered for acoustic performance. It combines slatted design with a felt-backed structure to achieve an NRC rating of 0.85, helping reduce echo and improve sound clarity in living spaces, offices, and studios.

Question 3

What sizes are the wall panels available in?

Accepted Answer

The Panel Hub™ offers two main product lines. SoundPanel™ are sized at 94.5" H x 23.6" W (Regular) and 118.1" H x 23.6" W (Tall). GroovePanel® series are typically sized at H 23.6" x W 23.6". Of course, if you need a certain size or need them customized, you are more than welcome to contact our support team.

Question 4

What is the difference between The Panel Hub™ panels and other brands?

Accepted Answer

At The Panel Hub™, we pride ourselves on using real wood surfaces with rounded, smooth edges and superior noise reduction. Unlike other brands that use cheaper materials like HPL laminates, our panels provide a more authentic, durable, and premium experience, backed by our 5-year warranty.

Question 5

How many panels come in a box?

Accepted Answer

The number of panels included per box depends on the product line.

Panel count varies because each collection is engineered for different installation styles and coverage needs. Always check the product specifications on the individual product page for exact quantity details.

SoundPanel: Each box contains 2 full-size acoustic slat panels.

GroovePanel: Each box includes 3 or more decorative panels, depending on the design.

Question 6

Can TPH wall panels be mounted with glue?

Accepted Answer

Yes, our wall panels can be mounted using adhesive or glue. We recommend using high-quality construction adhesive for a secure and long-lasting installation. Please refer to our installation guide for detailed instructions.

Question 7

Can I install the panels myself?

Accepted Answer

Yes! We provide easy-to-follow installation guide and manuals with each panel purchase. For larger orders or complex installations, we do offer add-on white glove installation service.

Question 8

How do I care for and maintain the panels?

Accepted Answer

Our wood panels are easy to maintain with regular dusting or light cleaning using a soft cloth. For deeper cleaning, we recommend using a gentle wood cleaner. Avoid harsh chemicals or abrasive tools that could damage the surface.

Question 9

What is the warranty for The Panel Hub™ wall panels?

Accepted Answer

Our wall panels come with a 5-year limited warranty, ensuring peace of mind regarding their durability and performance. This warranty covers defects in material and manufacturing but does not cover damage caused by improper installation or misuse.

Question 10

Can I return or exchange The Panel Hub™ wall panels?

Accepted Answer

We offer a 60-day return policy on unused and unopened panels. If you're not satisfied with your purchase, please contact us within 60 days of receiving the product for a return or exchange. Please note that custom orders are non-returnable.

Question 11

How long does shipping take?

Accepted Answer

Shipping times vary depending on your location. Typically, you can expect delivery within 2-7 business days for most orders. Some orders may go as long as 3-5 weeks. For custom or bulk orders, shipping may take longer, but our team will provide an estimated delivery date at the time of purchase.

Question 12

Something is missing from my delivery, what can I do?

Accepted Answer

If something is missing from your delivery, please contact us immediately at support@thepanelhub.com. We will investigate the issue and make arrangements for any missing items to be sent to you.

Question 13

Why is my order delayed in transit?

Accepted Answer

Occasionally, delays can occur due to unforeseen circumstances such as weather, high demand, or carrier issues. Please check your tracking information for updates, or contact us if you require further assistance.

Question 14

The tracking status hasn't changed for several days – what should I do?

Accepted Answer

If the tracking status hasn't been updated for several days, it may be due to carrier delays or other issues. Please give it some time, and if the status doesn't change, contact us for further assistance, and we'll work with the carrier to resolve it.

Question 15

Which locations do you ship to?

Accepted Answer

We ship to the continental United States and internationally. Shipping fees are calculated at checkout based on your delivery location. Please note that taxes, duties, and customs fees may apply depending on your country. These charges are the responsibility of the customer and must be paid at the time of delivery.

Question 16

What should I do if my order is damaged during delivery?

Accepted Answer

If your order is damaged during delivery, please contact us immediately with photos of the damage. We will assist you in resolving the issue by either sending a replacement or issuing a refund.

Question 17

Can I request a sample before purchasing?

Accepted Answer

Yes, we offer sample panels for select designs so you can experience the material and finish before making a full purchase. Please contact our customer support to learn more.

Question 18

Which payment methods do you offer?

Accepted Answer

We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay and Shop Pay. For more information, please visit our Payment page.

Question 19

I need to make changes to my order – what should I do?

Accepted Answer

If you need to make any changes to your order, please contact us as soon as possible. We will do our best to accommodate changes before the order is processed for shipping. Once shipped, changes may not be possible.

Question 20

How can my company partner with The Panel Hub?

Accepted Answer

We offer partnership opportunities for interior designers, architects, and businesses in the construction industry. If you'd like to collaborate, please reach out to us at partnerships@thepanelhub.com, and we'll discuss how we can work together.

Question 21

How can I contact your support team?

Accepted Answer

You can reach out to us via email at support@thepanelhub.com.

Question 22

Is your support available 24/7?

Accepted Answer

Yes, our expert support is available 24/7.

Question 23

Where can I follow you on social media?

Accepted Answer

You can follow us on Instagram, Pinterest, X, and YouTube.

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