Frequently Asked Questions

Our panels are built using real wood finishes, and the construction varies by product line.

• SoundPanel® features a real-wood veneer wrapped over a durable MR-MDF core for strength, stability, and long-lasting performance.
• GroovePanel® is crafted from solid wood pieces designed for natural depth and decorative texture.

Both options deliver premium aesthetics, reliable durability, and a refined, high-end finish.

Our SoundPanel® is engineered for acoustic performance. It combines slatted design with a felt-backed structure to achieve an NRC rating of 0.82, helping reduce echo and improve sound clarity in living spaces, offices, and studios.

The Panel Hub® offers two main product lines. SoundPanel® are sized at H 94.5" x W 23.6" & GroovePanel® are typically sized at H 23.6" x W 23.6". Of course, if you need a certain size or need them customized, you are more than welcomed to contact our support team.

At The Panel Hub®, we pride ourselves on using real wood surfaces with rounded, smooth edges and superior noise reduction. Unlike other brands that use cheaper materials like HPL laminates, our panels provide a more authentic, durable, and premium experience, backed by our 5-year warranty and free professional installation for minimum orders.

The number of panels included per box depends on the product line.

• SoundPanel: Each box contains 2 full-size acoustic slat panels.
• GroovePanel: Each box includes 3 or more decorative panels, depending on the design.

Panel count varies because each collection is engineered for different installation styles and coverage needs. Always check the product specifications on the individual product page for exact quantity details.

Yes, our wall panels can be mounted using adhesive or glue. We recommend using high-quality construction adhesive for a secure and long-lasting installation. Please refer to our installation guide for detailed instructions.

Yes! We provide easy-to-follow installation instructions with each panel purchase. For larger orders or complex installations, we do offer white glove installation service.

Our wood panels are easy to maintain with regular dusting or light cleaning using a soft cloth. For deeper cleaning, we recommend using a gentle wood cleaner. Avoid harsh chemicals or abrasive tools that could damage the surface.

Our wall panels come with a 5-year limited warranty, ensuring peace of mind regarding their durability and performance. This warranty covers defects in material and manufacturing but does not cover damage caused by improper installation or misuse.

We offer a 60-day return policy on unused and unopened panels. If you're not satisfied with your purchase, please contact us within 60 days of receiving the product for a return or exchange. Please note that custom orders are non-returnable.

Shipping times vary depending on your location. Typically, you can expect delivery within 2-7 business days for most orders. Some orders may go as long as 3-5 weeks. For custom or bulk orders, shipping may take longer, but our team will provide an estimated delivery date at the time of purchase.

If something is missing from your delivery, please contact us immediately at support@thepanelhub.com. We will investigate the issue and make arrangements for any missing items to be sent to you.

Occasionally, delays can occur due to unforeseen circumstances such as weather, high demand, or carrier issues. Please check your tracking information for updates, or contact us if you require further assistance.

If the tracking status hasn’t been updated for several days, it may be due to carrier delays or other issues. Please give it some time, and if the status doesn’t change, contact us for further assistance, and we’ll work with the carrier to resolve it.

We currently offer free international shipping. However, please note that taxes, duties, and customs fees may apply depending on your country. These charges are the responsibility of the customer and must be paid at the time of delivery.

If your order is damaged during delivery, please contact us immediately with photos of the damage. We will assist you in resolving the issue by either sending a replacement or issuing a refund.

Yes, we offer sample panels for select designs so you can experience the material and finish before making a full purchase. Please contact our customer support to learn more.

We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay and Shop Pay. For more information, please visit our Payment page.

If you need to make any changes to your order, please contact us as soon as possible. We will do our best to accommodate changes before the order is processed for shipping. Once shipped, changes may not be possible.

We offer partnership opportunities for interior designers, architects, and businesses in the construction industry. If you’d like to collaborate, please reach out to us at partnerships@thepanelhub.com, and we’ll discuss how we can work together.

You can reach out to us via email at support@thepanelhub.com.

Yes, our expert support is available 24/7.

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