The Panel Hub, referred to as “The Panel Hub,” “us,” or “we,” are committed to protecting your privacy. Our goal is to provide you with a positive experience on our Website, www.thepanelhub.com, while at the same time keeping your Personal Information secure.
Personal Information. This means any information that can be used to identify a specific natural person directly or indirectly, either in isolation or in combination with other information. Some examples of Personal Information include a name, address, email address, phone number, ID number, or location data.
Aggregated Information. Information may be aggregated and/or anonymized. When data is aggregated, it is combined with information about other customers and users. Aggregated information that includes Personal Information is considered Personal Information until it has been anonymized.
Anonymized Information. When information is anonymized, the data can no longer be attributed to a specific natural person without additional information, for example, how many users viewed a particular website video or advertisement; such information cannot be used to identify you. In general, usage data collected when you visit the Website is aggregated and anonymized, so it does not identify you personally and, therefore, is not Personal Information.
Children’s Personal Information. The Website is not directed to, nor does The Panel Hub knowingly collect Personal Information from children under 16 (Sixteen) or the equivalent minimum age in the relevant jurisdiction. If we are informed that we have collected the Personal Information of a child under the age of 16, we will delete that Personal Information from our systems. If you believe we might have inadvertently collected Personal Information from or about a child under 16, please contact us at email@example.com.
WHAT INFORMATION DO WE COLLECT
Your account information and customer support. If you fill in forms or register an account on the website, or correspond with us by phone, email, or social media account, you may be providing us with information about you, which may include personal information.
This includes information you provide when you register on the Website, apply for coupons or extend the Warranty, register or return a product, subscribe to any of our services, search for a product, place an order on the Website, participate in discussion forums or other social media functions on the Website, enter a campaign, promotion or survey, participate in a training session or other event, download firmware, software, and apps, or when you report a problem relating to the Website or our products or otherwise request support.
Personal Information you give us may include your name, address, email address, phone number, and other contact information or any other information that can be used to personally identify you. Please note, that we may use a third-party payment processor (such as PayPal) to assist in securely processing your personally identifiable payment information.
Device and Technical information. We automatically collect information when you visit the Website, including:
Technical information, including the Internet protocol ("IP") address used to connect your computer or other devices to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and language preferences. This information is all normally provided by your web browser, and we do not specifically request it;
Information about your visit to the Website, including the full Uniform Resource Locators ("URL") clickstream to, through, and from the Website (including date and time); Products you viewed or searched for; page response times; download errors; length of visits to certain pages; videos watched; page interaction information (such as scrolling, clicks, and mouse-overs); and methods used to browse away from the page;
Device and Technical information. Cookies (to learn more about cookies, visit www.allaboutcookies.org) are small text files that are sent to or accessed from your web browser or your computer’s hard drive. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the “lifetime” of the cookie (i.e., when it expires), and a randomly generated unique number or similar identifier. A cookie also may contain information about your computers, such as user settings, browsing history, and activities conducted while using the Services.
The Website uses the following cookies:
Strictly necessary cookies are required for the operation of the Website. Without them, for example, you would not be able to register or log in to the Website.
Analytical/performance cookies, allow sohhne.com to recognize and count the number of visitors, learn how visitors navigate the Website, and improve the Website.
Functionality cookies, which thepanelhub.com uses to recognize you when you return to the Website.
thepanelhub.com also uses analytics services, such as Google Analytics, to collect Other Information. Generally, analytics services do not identify individual users. Many analytics services allow you to opt-out of data collection. For example, to learn more about Google Analytics practices and to opt out, visit www.google.com/settings/ads.
Information we receive from other sources. We work closely with third parties who provide services to us (including, for example, business partners, sub-contractors in technical, payment, and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies) and we may receive information about you from them.
HOW WE USE INFORMATION
We use the information we collect for several purposes. These purposes will be consistent with the reason you provided the information to us or for a directly related purpose. The uses we make of such information are to:
- Account Setup and Access: Creating and managing your account on the Website, facilitating your purchase or download of products, and authenticating account and product usage.
- Product Registration and Support: Registering your product in our database, fulfilling obligations from contracts, providing requested products and services, and offering customer support.
- Communication and Engagement: Communicating about customer promotions, surveys, product updates (including new features, bug fixes, and service downtimes), and notifying you of website or product changes.
- Marketing and Personalization: Sending marketing information (with your opt-in consent) and personalizing your experience based on your interests and interactions with our services.
- Operational Management and Improvement: Administering the website for internal purposes like troubleshooting, analysis, and research, improving website content and security, and enhancing product features.
- Interactive Features and Remote Access: Managing interactive website features, providing navigation assistance, and enabling remote product features for home monitoring and safeguarding.
- Utility Usage Insights: Offering information and recommendations about Internet and utility usage in your home.
- Advertising and Effectiveness Measurement: Delivering and assessing the effectiveness of personalized advertising, and understanding which aspects of the website and products are most beneficial to you.
WHY WE USE INFORMATION
We also use your Personal Information to protect our business (for example, against fraud), or to comply with legal requirements to which we are subject (for example, tax or financial reporting requirements).
Under no circumstances do we rent or sell your Personal Information to third parties for marketing purposes. We only share your Personal Information with third parties for marketing purposes if you have permitted us to do so and by the Marketing section below. We share Personal Information in the following ways:
Within thepanelhub.com for purposes of data processing or storage;
With business partners, service vendors authorized third-party agents, or contractors to provide a requested service or transaction, including processing orders, hosting websites, storing your information, providing email communications on our behalf, and providing customer support. For example, when making purchases on the The Panel Hub website stores, The Panel Hub uses a payment processor to verify your payment card information. Your payment card information is passed through to the payment processor and is not collected or stored by The Panel Hub. The payment processor is authorized to use this information only to authenticate your purchase and for no other purpose. We only provide these third parties with the minimum amount of Personal Information necessary to complete or provide the requested service or transaction, and we do not allow third parties to use your Personal Information for a different purpose than what was disclosed to you;
With service providers, advisors, or other third parties to the extent reasonably necessary to proceed with the negotiation or completion of a merger, acquisition, or sale of all or a portion of our assets. If The Panel Hub merges with or acquires or is acquired by another entity, Personal Information would be transferred as a whole to the successor entity;
To comply with the law or legal process (such as responding to subpoenas or court orders), to comply with government reporting obligations and to exercise our legal rights or defend against legal claims; and
In addition, we share aggregated anonymized information, including usage data about our products, with third parties for a variety of purposes, including analyzing trends about home networking and utility use, showing third parties how their products could work with the Products, and generally improving home networking. We've taken steps to ensure that this information cannot be linked back to you and we require third parties to keep all shared information in its anonymized form.
Any third parties with whom we share your Personal Information are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. We will take all reasonable steps to make sure these third parties comply with the same privacy principles that govern our collection of your Personal Information.
We will ask for your consent, such as by email response, opt-in box, or click-through agreement acceptance before we use or share your Personal Information for any other purpose.
You have the right to ask us not to process your Personal Information for marketing purposes. We will inform you (before collecting your Personal Information) if we intend to use your Personal Information for marketing purposes, or if we intend to disclose your Personal Information to any third party for marketing purposes.
If you do not wish to receive direct marketing material from us or a third party, in addition to following the "Unsubscribe" instructions in a marketing email, you can send us an email request at firstname.lastname@example.org.
WHERE WE STORE YOUR INFORMATION
The data that we collect from you may be transferred to, and stored at, various locations globally, including the United States. It may also be processed by The Panel Hub staff or contractors operating outside your country of residence (including, if you are in Europe, outside of the EEA) who work for us or one of our suppliers. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details, and the provision of support services. We also use cloud-based applications and services to store and process your Personal Information, which may result in your Personal Information being stored outside your country of residence.
ACCESSING AND UPDATING YOUR PERSONAL INFORMATION
We need your help in keeping your Personal Information accurate and up to date, so please notify us of any changes to your Personal Information. You can access and update your Personal Information and communication preferences at any time in the following ways:
By clicking the "Unsubscribe" link in any email you receive from us;
By sending an email to email@example.com Please be sure to include your name, email address, and specific relevant information about the information you would like to change or the material that you no longer wish to receive; or
For the Website, by signing in to your online account located at the URL provided when you signed up for the website.
We will honor your request to:
Correct your data if it is inaccurate or incomplete;
Transfer Personal Information you have provided to us to a third party if we are processing that data either based on your consent or to perform a contract with you;
Delete your Personal Information, unless we are required to retain it by law or to establish, exercise, or defend legal claims; and/or
Provide you with a copy of your Personal Information held on our current records. If you are outside the EEA, we may make a reasonable charge if records must be accessed from backed-up or archived records.
If you are resident in the EEA, you also have the right to:
Withdraw your consent to our processing of your Personal Information at any time after you have consented, including opting out of receiving marketing materials. The easiest way to do this is by clicking the "Unsubscribe" link in any email you receive from us;
Restrict our processing of your Personal Information where you believe such data to be inaccurate, our processing is unlawful, or that we no longer need to process such data for a particular purpose (unless we are not able to delete the data due to a legal or other obligation or because you do not wish for us to delete it); and/or
Object to such processing on grounds relating to your particular situation, where the legal justification for our processing of your Personal Information is our legitimate interest. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the data to establish, exercise, or defend legal claims.
You can request to exercise any of these rights about your Personal Information by sending the request by email to firstname.lastname@example.org.
If you are in the EEA, you also have the right to complain to the local data protection authority if you believe that we have not complied with applicable data protection laws. Please click here for a list of contact details for the EEA data protection authorities.
RETENTION OF PERSONAL INFORMATION
To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we process your Personal Information, and whether we can achieve those purposes through other means, and the applicable legal requirements.
We strive to maintain appropriate administrative, technical, and physical safeguards designed to protect the information collected by the Website. Unfortunately, the transmission of information via the Internet is not 100% secure.
It is important to note that if you use a computer or device that can be accessed by others, other people may be able to access unencrypted Personal Information. If you do not want your information to be available to others, exercise caution when using public computers or devices or when using any computer or device to which users unauthorized by you may have access.
We recommend that you take every precaution in protecting your Personal Information when you are on the Internet. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser. You should also be aware that names that you give your Wi-Fi-enabled devices, home networks, and services (also known as "friendly names") may be detectable by others outside your home, so you should not use Personal Information as part of your friendly names.
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