Refund policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@thepanelhub.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@thepanelhub.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Chargeback & Dispute Policy

By placing an order with The Panel Hub, you acknowledge and agree to the following terms and conditions: If your order is shipped later than the latest estimated delivery date, you will receive $10 store credit per late day (calculated based on the latest promised delivery date at checkout). Custom-made products are non-refundable and not eligible for chargebacks. Customers may only initiate a chargeback for full-priced items; products purchased with discounts, coupons, or promotional offers are not eligible. The estimated delivery time is clearly stated on each product page and at checkout. Orders that are still within the stated delivery timeframe are not eligible for chargebacks. If a customer is unable to assemble the product, The Panel Hub will arrange an assembly service within 7 days. Customers must wait for this service before attempting to initiate a chargeback.

If an item has minor cosmetic damage, The Panel Hub will provide a self-repair kit free of charge. Customers must attempt to use the repair kit before initiating a chargeback. Due to the nature of materials used, slight variations in color, texture, and finish may occur. These do not qualify as defects and are not eligible for chargebacks. Before initiating a chargeback, customers must first contact The Panel Hub support at least three (3) times via support@thepanelhub.com or ceo@thepanelhub.com. All claims must be accompanied by clear photos and videos of the issue. Customers must provide an unboxing video showing the sealed package before opening. Without an unboxing video, claims for damage, missing parts, or defects will not be accepted. If a customer fails to respond to three (3) consecutive communication attempts for order-related confirmations, The Panel Hub will consider the matter resolved, and the customer will no longer be eligible to initiate a chargeback.

Customers agree to attempt resolution with The Panel Hub before initiating a chargeback. Fraudulent chargebacks may result in legal action and account suspension. By placing an order, you legally agree to these terms, ensuring a fair resolution process for all parties involved. You must read and acknowledge these terms and conditions.