The Panel Hub Trade Program

Quality, value, and support for professionals

The Panel Hub Trade & Professional Program

At The Panel Hub (TPH), we understand that professional projects require more than just premium materials; they require a reliable supply chain, technical documentation, and a partner who understands the stakes of a construction timeline. Our Trade & Professional Program is designed specifically for architects, interior designers, general contractors, and developers who demand the highest standards of architectural surfacing and acoustic performance.

By joining our professional network, we provide the tools and support necessary to take your project from the initial mood board to a high-value completion, whether you are upgrading an office space, renovating a client's living room, or other interior projects.

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Join our network of industry professionals and unlock premium benefits including tailored pricing, priority ordering, and dedicated support.

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Trade Program Benefits At-A-Glance

Benefit

Details

Wholesale Discounts

Immediate trade pricing with no minimum order requirements.

Sample Program

Free full-range sample kits for your design library.

Account Management

Dedicated TPH specialist for quoting and logistics tracking.

Priority Shipping

Expedited processing and reinforced palletized shipping.

Tax Exemption

Seamless tax-exempt ordering for qualified resellers.

Exclusive Tiered Wholesale Pricing

We honor the professional relationship with a tiered pricing structure that grows with your business. Whether you are outfitting a single luxury residence or a multi-unit hospitality development, our trade members receive significant discounts off. Our direct-to-factory model eliminates the middleman markup, allowing you to maintain your margins while delivering a superior sound absorbing wall panels to your clients.

American Acoustic Slat Wood Wall Panels - Grey - View 31

Technical Support and Spec Documentation

We provide the data that professionals need to secure project approval. Trade members have priority access to our technical library, including Class A Fire Ratings, NRC Acoustic Test Reports, and detailed CAD files for integration into your architectural plans. Our team is available to assist with technical queries regarding substrate compatibility, fire code compliance, and moisture management.

Priority Logistics and Project Protection

Construction schedules are non-negotiable. As a TPH Trade Member, your orders are moved to the front of our fulfillment queue (applies to both GroovePanel® and SoundPanel™). With our decentralized domestic stocking hubs, we offer 2 to 7-day delivery to most project sites in the US. Furthermore, all trade shipments utilize our Reinforced Edge-Guard Crating to ensure that the precision-wrapped 3-sided veneers arrive in perfect condition, ready for immediate installation.

ChromaShield™: Color Retention for Public Spaces

Public lobbies and commercial offices are often subject to harsh, inconsistent lighting. Traditional wood panels bleach or yellow over time, creating an uneven aesthetic that can reflect poorly on the designer. Our ChromaShield™ UV-Guard topcoat contains micronized UV absorbers that protect the wood grain from photo-oxidation. This ensures that the aesthetic you present in your renderings is the aesthetic that remains on the wall for years to come.

CoreShield™: Dimensional Stability in Variable Climates

Humidity is the primary cause of panel failure. Standard MDF cores can swell and warp, leading to delamination. TPH panels utilize CoreShield™ Technology, a resin-infused, high-density wood fiber core engineered for moisture resistance. This stability is critical for large-scale installations where panel alignment must remain perfect across vast surface areas. Learn more about our Technical Specifications & Materials.

Your Purchase Options: With Trade Account vs. Without

With Trade Account

Without Trade Account

Pricing and Cost Savings

Members receive exclusive trade pricing, which can include tiered discounts based on order volume or project size. This reduces material costs on larger jobs and improves project margins, especially important for firms regularly specifying wall systems in commercial or residential builds.

Businesses pay standard retail pricing. This pricing is still competitive for high-quality architectural panels but does not include volume incentives.

Priority Support and Dedicated Assistance

Trade members receive priority access to dedicated support, including assistance with project planning, material takeoffs, installation recommendations, and scheduling. This tailored support reduces back-and-forth and helps avoid costly mistakes on site.

Standard customer support is available for ordering, technical questions, and basic product guidance.

Project Lead Times and Logistics

Businesses often benefit from priority production scheduling and freight coordination, helping align deliveries with project timelines and reducing the risk of delays that can disrupt contractor schedules or client commitments.

Orders are processed and fulfilled on a standard schedule, which works well for most individual installs.

Sample and Specification Resources

Members typically have expanded access to sample panels, specification documents, and BIM files, making it easier to present options to clients, coordinate with architects, and include detailed materials in drawings and proposals.

Sample access and product information are available but may come with standard restrictions (e.g., limited sample quantities).

Long-Term Relationship and Repeat Business Perks

Businesses build a long-term relationship with TPH, unlocking perks like cumulative volume bonuses, early access to new finishes or products, and streamlined reorder processes. This strengthens procurement reliability and can lead to preferred pricing or service terms over time.

Each order is treated as a standalone purchase, with standard post-sale support.

Step-by-Step: How to Use Your TPH Trade Account

Step 1: Apply for a Trade Account

Start by submitting your Trade application with your business details (company name, role, website or portfolio, and basic contact info). This step ensures your account is verified and sets you up for trade-only pricing and support. Once approved, you will be able to log in and see your trade benefits automatically.

Step 2: Log in to Unlock Trade Pricing

After approval, sign in before browsing. This is important because trade pricing and trade-only perks typically appear only when you are logged in. It also ensures your cart reflects the correct pricing tier, so you can quote clients accurately from the start.

Step 3: Place the Order Using Trade Checkout

Add your confirmed quantities to cart, verify trade pricing is applied, and check out under your trade account. This ensures your pricing, records, and support are tied to your trade profile for easier reorders and project tracking.

Step 4: Use Trade Support for Installation Guidance

Before installation day, trade members can use support for best practices based on the job type. This includes adhesive vs. screw recommendations, ceiling install guidance, cut planning around outlets, and tips for a clean finished edge. This step reduces install risk and prevents avoidable mistakes.

Step 5: Manage Reorders or Add-Ons Without Project Disruption

If you need additional panels for a change order or last-minute scope expansion, trade accounts make reordering faster. Your finishes, pricing, and order history are already saved, reducing admin work and helping you get materials without restarting the purchasing process.

Have a question? We are here to help.

Our customer support is available 24/7 to answer your inquiries.

Average answer time: 2h

FAQ

Who is eligible for the TPH Trade Program?

Our program is open to licensed professionals in the design and construction industries, including interior designers, architects, general contractors, real estate developers, and hospitality procurement firms.

Is there a minimum spend required to maintain trade status?

No. We value our professional partners regardless of project size. Whether you are ordering for a single accent wall or a thousand-unit development, you receive trade benefits from your very first order.

Do you offer custom lengths for large commercial orders?

For qualifying volume orders, we can discuss custom sizing and finishing options. Please contact your dedicated trade representative to discuss the specific requirements of your project.

How do I apply for a trade account?

Application is simple. Complete our online form with your business details and resale certificate (if applicable). Most accounts are verified and activated within one business day.

What kind of pricing do trade members get?

Tiered pricing based on annual spend. Higher volume unlocks better pricing across the entire SoundPanel, GroovePanel, and RockSurface catalogs. Specific discount levels and thresholds are confirmed during onboarding so you know exactly what tier applies to your projects. For one-off large orders that fall outside your usual tier, the trade team can quote project pricing separately.

Can panels ship directly to my client's job site?

Yes. The trade team handles drop-shipping to any US address. You can split a single order across multiple job sites if you're running parallel projects. Tracking goes to both you and your client (or just to you, if you prefer). For LTL freight orders to commercial job sites, the carrier coordinates delivery appointments with the on-site contact.

What if my project needs custom sizes or finishes?

Custom sizes and finishes may be available for trade projects above a minimum order quantity, depending on the availability. The standard catalog covers most project needs, but for unique requirements (specialty stains, matched wood tones from existing furniture, oversized panels for double-height walls) the trade team can quote custom production. Lead times for custom orders run 4-8 weeks depending on the spec.