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The Panel Hub Shipping Policy

At The Panel Hub, we are committed to providing a seamless and reliable shipping experience. Our shipping policy is designed to offer clarity and transparency, ensuring that your iconic wall panels reach you safely and efficiently. Below, you will find all the relevant details about our shipping process.

Shipping Fee

Shipping fees are calculated at checkout based on your location, order size, and delivery requirements. Our products vary in size, weight, and delivery needs. Calculating shipping separately allows us to offer the most reliable and appropriate delivery solution for each order.

Shipping fees for orders outside of the US are are also calculated based on your order total and shipping destination. Final charges, including any applicable taxes, duties, or customs fees, will be shown at checkout.

Note: Taxes, duties, and fees imposed by customs or local authorities outside the U.S. are the responsibility of the recipient.

Shipping Orders

At The Panel Hub, we strive to dispatch all orders within an estimated 1-2 business days after payment is processed. Delivery times provided are estimates and may vary depending on factors such as your location, customs processing, or carrier delays. In some cases, orders containing multiple items may be shipped separately for logistical efficiency, ensuring your items arrive in the best possible condition. Please note that once your order is handed over to the carrier, the risk of loss or damage passes to you as the customer, as outlined in the shipment contract.

Shipping Method

Doorstep Delivery

With Doorstep Delivery, items are brought to the nearest dry area of your home, such as your entryway, front porch, or garage. A signature is required at the time of delivery to confirm receipt.

This service does not include unpacking or assembly. Walking up 2 flights of stairs is included. If the delivery requires moving items beyond the entry level, for example, upstairs or to another floor without elevator access, additional charges may apply. Delivery appointments are scheduled in advance, and it is the customer’s responsibility to ensure someone 18 years or older is present at the agreed time. Missed appointments may result in rescheduling fees.

Taxes and Duties

For orders shipped within the USA and European countries, applicable taxes and duties will be calculated during checkout. It is essential for you to ensure compliance with local tax and duty regulations in your region. The Panel Hub is not responsible for additional fees imposed by local customs authorities upon delivery.

Address Accuracy

To ensure a smooth delivery process, it is crucial to provide a complete and accurate delivery address when placing your order. Once your order has been prepared for shipment or has been shipped, it is no longer possible to make changes to the shipping address. If a package is returned to The Panel Hub due to an incomplete or incorrect address, you will be contacted to correct the information, and the package will be reshipped at an additional shipping fee.

Any applicable taxes or duties may also apply. Please ensure you include a daytime telephone number with your order to facilitate smooth communication during delivery.

Delivery Times

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information to monitor your delivery. Standard delivery times are estimated to range from 2-7 business days after shipment. For rural or remote areas, delivery may require an estimated additional 2-3 business days.

In certain circumstances, such as natural disasters, political disruptions, or other unforeseen events, delivery may take longer than expected. If delays occur, our team will proactively notify you and keep you informed about your order's progress.

Once your order ships, you will receive an email with tracking information, allowing you to monitor your delivery in real time.

Important Notes:

  • Shipping timelines are regularly updated on our website and the Track My Order page.
  • Unforeseen circumstances, such as extreme weather or carrier delays, may affect delivery estimates.

Transparency and Tracking

We are committed to providing transparency throughout the shipping process. After your order has been shipped, you can track its progress using the tracking information provided in your confirmation email. Delivery timelines are regularly updated on our website and the Track My Order page to ensure you have accurate and up-to-date information about your shipment.

Important Notes

Please note that The Panel Hub cannot guarantee specific delivery dates due to factors beyond our control, such as carrier delays or customs clearance processing times. Customers are responsible for any additional costs that may arise from taxes, duties, or corrections to the shipping address. To avoid any inconvenience, please carefully inspect your package upon delivery. If you notice any visible damage, ensure that the carrier’s receipt is marked as “damaged” and contact us immediately for assistance.